Refund and Cancellation Policy

Wool offers a Free plan so you can evaluate compatibility and core functionality before purchasing Pro. Polar Software, Inc. acts as merchant of record and authorized reseller for paid Wool purchases. Polar Checkout identifies the price, currency, billing period, applicable taxes, renewal terms, and cancellation process before you complete a purchase.

Unless Polar Checkout states otherwise, Pro renews automatically each billing period until cancelled. By subscribing, you authorize Polar to charge the payment method on file at the start of each renewal period.

You may cancel at any time through the Polar Customer Portal available from the Wool billing page and linked from Polar order confirmations, renewal notices, and other transactional emails. Sign in using the email address used for purchase. If you cannot access the portal, contact billing@wool.so or support@polar.sh before your next renewal.

Customer cancellation through Polar normally takes effect at the end of the current paid billing period, and paid access remains available until then. You must cancel and wait for the paid period to end before deleting your Wool account.

Except where required by law or expressly stated at checkout, payments are non-refundable and we do not provide credits for a partially used billing period, unused words, accidental non-use, or failure to cancel before renewal.

If you were charged after cancelling on time, were charged more than once for the same period, or could not access paid features because of a verified Wool billing error, contact billing@wool.so or support@polar.sh within 30 days of the charge. Wool may request a full or partial refund through Polar. Polar may also issue refunds at its discretion, including to prevent chargebacks, and remains responsible for the transaction under its Checkout Buyer Terms.

A full refund of a Pro subscription payment ends Pro access and revokes the related subscription immediately. A partial refund does not by itself cancel the subscription or change the current access period.

Upgrades may take effect immediately and may be prorated by the payment provider. Downgrades normally take effect after the current billing period. We will provide advance notice of a price increase where required, and the new price will apply no earlier than the next renewal identified in that notice.

Please contact billing@wool.so or Polar before initiating a chargeback so the transaction can be investigated. This request does not limit any right you have under applicable consumer or payment-card law. Wool may suspend paid access while a reversed or disputed Polar payment remains unresolved.

Nothing in this policy limits cancellation, refund, chargeback, or other consumer rights that cannot lawfully be waived. The Polar Checkout Buyer Terms and any additional rights Polar provides as merchant of record also apply to your purchase.